Refund policy

Refund Policy

Every item at The Real Horror is made to order through our print-on-demand production partner, Printify. Nothing is pre-made or held in a warehouse — your hoodie is printed specifically for you after you place your order. Because of this, our return process works a little differently than a typical retail store.

Order Changes and Cancellations
If you need to change or cancel your order, contact us at dboie0723@gmail.com as soon as possible. Production typically begins within hours of an order being placed, so we can only guarantee changes or cancellations requested before production starts. Once an item has entered production, it can no longer be changed or canceled.

Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery at dboie0723@gmail.com with:
- Your order number
- A clear photo of the item showing the issue
- A photo of the shipping label, if the packaging was damaged

Once we review the evidence, we'll send a free replacement or a full refund — your choice. Because these items are custom printed, you do not need to mail anything back; there is no return address needed for defect claims.

Sizing and Color
Please check the size chart on each product page before ordering. Since every item is printed to order, we're unable to accept returns or exchanges for choosing the wrong size or color, or for changing your mind. Screen settings can cause minor color variation between what you see on screen and the finished product; this isn't considered a defect.

Non-Returnable Items
Because all products are made to order, we don't accept general returns, exchanges, or refunds for reasons other than a manufacturing defect, printing error, damage in transit, or receiving the wrong item. We don't accept returns on sale items or gift cards.

Lost or Missing Packages
If tracking shows your order as delivered but you haven't received it, check with neighbors and your local carrier first, then contact us within 14 days so we can investigate with the shipping carrier.

Refund Timing
Approved refunds go back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.

Contact Us
Email dboie0723@gmail.com anytime and we'll get back to you.